Thank you for visiting our service site. In the event that your machine needs replacement parts or you’re in need of service assistance, please follow our warranty/service parts request protocol by filling the required fields below. 

Please be as thorough as possible with your description as our ultimate goal is to take care of your needs in a timely fashion. Detailed descriptions, pictures and/or videos of the issue are always encouraged to ensure accuracy. 

Once your information is submitted, our service team will respond within 48 hours.

To read more on our warranty, please see here: 

*IMPORTANT: If there is any physical damage on your WaterRower, a photo is REQUIRED. If there are any noise issues occurring with your WaterRower, please provide a video. 

Please note: Normal office hours are Monday - Friday, 9-5 EST. Weekend requests will be responded to on the following business day.




About Your Rower

For new WaterRower shipments, you will notice a circular sticker with an inspector number. If you experienced an issue with a new WaterRower shipment and the damaged part has a sticker, please enter the sticker above. This number is required to receive your new warranty part.

Shipping Address

WaterRower Issue

For Drawings and Part names, please see:

Upload your Image or Video

For Service Technicians Only

**If you are a service technician, you must fill this question in with the permanent address of the WaterRower you are servicing**