Holiday Shipping Guidelines

The Holidays are upon us! We are well-aware that many of you would like to have your rower arrive prior to Christmas Day; as we attempt to do our best to keep from disappointing, please note our order cut-off date for receiving product prior to Christmas;

Within the contiguous United States, the Christmas order cut-off date is Monday, December 6^th . Your order will need to be received on or prior to the 7th to schedule delivery by Friday, December 17th*.

For orders placed after December 6th or for those in Hawaii, Alaska, Canada and ‘Beyond,’ you will need to call our office and chat with a WaterRower Team Member regarding expedited shipping options. You can reach our Team at 800-852-2210 between 8:30am – 5:00pm EST (Monday-Friday) or, if email is easier, please send a message to info@waterrower.com with the subject line, “Holiday Shipping.” In the event you have a special delivery question/request, please contact us at the aforementioned email or phone number.

Please note, our offices are traditionally closed on Saturdays and Sundays; in additional to this, we will also be closed on December 25th and January 1st. We thank you in advanced for providing us with a few extra days away from the office to enjoy with friends and family!

*The term in the industry is Force Majeure-what it means is that we have reviewed all of the schedules and these dates should work out perfectly…but if an ‘external force’ that is unexpected by all (e.g. a road-clogging blizzard from Chicago to Boston) happens to interfere with scheduled shipping or production, WaterRower and its Freight Provider are not liable to cover any additional costs or provide product discounts.